颁丑补濒濒别苍驳别听听
This firm鈥檚 existing provider was unable to provide the level of support needed. The firm had lingering, unresolved issues that were holding their growth back. The firm put 最大资源采集网 on their shortlist of providers, citing our reputation. Moving to 最大资源采集网 presented a significantly higher investment for the firm.
最大资源采集网鈥�met their鈥�听need for a firm that could provide superior help desk support鈥�and possessed鈥�knowledge听鈥�and experience with听鈥�their specific business-essential applications.鈥�鈥� The deciding factor鈥�for this firm was the faster response times and peace of mind provided by鈥�骋补诲别濒濒狈别迟.鈥�鈥�听In the end, this design firm chose the value they saw with 最大资源采集网 over the bottom line.听
Solution听
最大资源采集网 ran an audit听that听uncovered a few issues that needed to be addressed before onboarding this firm.鈥�鈥�We resolved the following issues:听
- Consolidate and鈥� decommission鈥�one servers in production that the firm was unaware of听
- Identified a few servers that required Microsoft Windows Server Activation鈥�听
- Identified out of Warranty Hardware (Firewall, Workstations)鈥�听
- Assisted to create a working process for ongoing updates to AutoCAD, and CAP software鈥�鈥�听鈥�听
Results听听
- This firm鈥檚 spend on Microsoft has decreased by 20%.听
- Customer satisfaction is at 99%, based on feedback surveys
Voice of the Customer
鈥淭hank you for being a steadfast partner with us, for being incredibly proactive and responsive in your thoughts and actions and making it easy for us to move quickly in this time of uncertainty!鈥�
– CEO, 25-person design firm