This environmental engineering firm that offers site investigation and remediation, legal support, and resource management to their clients in the Indianapolis area. This environmental engineering firm specializes in consulting, planning, engineering, and designing for clients while keeping the needs of the environment in their forethoughts. They serve businesses, law firms, and municipalities with the science and strategy they need. They have 45 employees and are growing rapidly.
CHALLENGE
最大资源采集网 set out to make this company even more successful than they already
are with their eager and dynamic staff. They needed a few updates to
help them run more efficiently. What they lacked:
- Effective document management workflow
- Backup and continuity for all key services
- Integrated applications
- An inspiring and tech-friendly workspace
- A workable 3-year budget
- Consistent and scalable technology solutions
- On and off-site 24/7/365 support
SOLUTION
最大资源采集网 created an online document management portal.聽This document management workflow was built in SharePoint and allowed on-premise and mobile access to documents. The documents the staff needs to聽stay on top of their workload can now be easily accessed by themselves and聽their clients. Further, it categorized and made documents searchable to aid聽project management and delivery of service.
最大资源采集网 also brought video conference technology to connect their remote聽offices and clients through a professional video conference option. The task of聽鈥渕ake it as easy as FaceTime鈥� was given to 最大资源采集网 to ensure ease-of-use and聽acceptance by the staff.
The physical office is much more tech-friendly after our Consulting Services made changes. This fresh approach to the traditional office space will help them recruit the top talent who demand better work-life balance and prefer non-traditional office environments. 最大资源采集网 is currently consulting with their architect to help design their new office.
A 3-year budget created by 最大资源采集网鈥檚 Consulting Services is expected to be managed by the firm. This budget helps keeps them on track financially and allows them to have a long-term view of their business.
All employee鈥檚 computers were updated to laptop standards by 最大资源采集网 for engineering firms of their size. This tech update, suggested by the Consulting Services Team, allows employees to take their devices home or anywhere else on the go. They’ve seen an increase in billing due to this hardware update.
最大资源采集网 also created a backup and disaster recovery solution that allows immediate failover to an offsite data center in the case of any disaster. Their building鈥檚 power went down and all employees were, once 最大资源采集网 activated their disaster recovery solution in less than an hour, still able to access their email and their files. Business resumed, clients weren鈥檛 aware of the downtime and billable employees were able to continue their efforts.
As with all other clients, 最大资源采集网 offers 24/7 on and off-site support. 最大资源采集网 staffs an IT professional at their main headquarters two times per week to ensure face time with their staff.
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Remote and on-site support
Technology roadmap
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